Privacy Policy
Diamond Touch Detailing · Murrieta, CA · Last updated: May 4, 2025
Section 1
Introduction
- Diamond Touch Detailing ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors.
- This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website (diamondtouchdetails.com), book a service, or interact with us.
- We comply with the California Consumer Privacy Act (CCPA) and applicable federal privacy laws.
- By using our website or services, you agree to the practices described in this Policy.
Section 2
Information We Collect
- Contact information: Your full name, email address, phone number, and service address.
- Vehicle information: Make, model, year, and condition of your vehicle for service planning.
- Payment information: We accept payment via Square. We do not store your card numbers — all payment data is processed and stored securely by Square, Inc. We may retain a tokenized reference to your payment method for recurring billing (membership plans).
- Account credentials: If you create a customer portal account, we store your email address and a hashed authentication token via Supabase. We never store your raw password.
- Booking history: Records of past and upcoming appointments, services selected, and pricing.
- Communications: Any messages you send us via email, text, or contact forms.
- Usage data: Pages visited, time on site, browser type, and IP address — collected automatically via Cloudflare analytics (anonymized).
- Address autocomplete data: When you enter a service address, we use Nominatim (OpenStreetMap) for address suggestions. No personally identifiable data is sent — only the partial address string.
Section 3
How We Use Your Information
- Booking confirmations: To send you appointment details, reminders, and follow-up communication.
- Payment processing: To charge deposits and full-service payments, including recurring membership billing.
- Service reminders: To notify you of upcoming appointments and membership renewals.
- Account management: To authenticate you in our customer portal and manage your profile, vehicles, and booking history.
- Marketing communications: We may send promotional emails about new services or special offers. You can opt out at any time — see Section 6.
- Business operations: To improve our services, detect fraud, and maintain site security.
- Legal compliance: To respond to legal requests or enforce our Terms of Service.
Section 4
Third-Party Services & Data Sharing
- We do not sell your personal information to third parties.
- Square, Inc. — Processes all payment transactions. Your payment card data is handled solely by Square under their Privacy Policy. We receive only a payment token and confirmation.
- Resend — Delivers transactional and marketing emails on our behalf (booking confirmations, reminders, receipts). Your email address is shared with Resend solely for delivery purposes.
- Cloudflare — Hosts our website and provides CDN and analytics services. Cloudflare may collect anonymized visitor data (IP addresses, page views) subject to their Privacy Policy.
- Supabase — Powers our customer portal backend (authentication, database, and edge functions). Your account data is stored on Supabase's infrastructure in the United States.
- Nominatim / OpenStreetMap — Used for address autocomplete during booking. Only the partial text string you type is transmitted; no name, phone, or payment data is shared.
- We may share your information if required by law or to protect the rights and safety of our business, employees, or customers.
Section 5
Cookies & Tracking
- We use cookies and browser local storage for the following purposes:
- Authentication: To keep you signed into the customer portal between visits.
- Analytics: Cloudflare Web Analytics collects anonymized usage data to help us understand site traffic. No personal identifiers are included.
- Preferences: We store your cookie consent preference in local storage so we don't ask again.
- We do not use third-party advertising cookies or cross-site tracking cookies.
- You can clear cookies and local storage at any time via your browser settings. This will sign you out of the portal.
Section 6
Your Privacy Rights (California Residents)
- As a California resident, you have the following rights under the CCPA:
- Right to Know: You may request a list of the personal information we have collected about you and how it is used or shared.
- Right to Delete: You may request that we delete your personal information, subject to certain exceptions (e.g., completing a transaction, legal obligations).
- Right to Export: You may request a copy of your personal data in a portable format.
- Right to Opt Out of Marketing: You can unsubscribe from marketing emails by clicking "Unsubscribe" in any email we send, or by contacting us directly. This does not affect transactional messages related to your bookings.
- Right to Non-Discrimination: Exercising your privacy rights will not affect the quality of service you receive from us.
- To submit a request, contact us at bookings@diamondtouchdetails.com or call (951) 345-3195. We will respond within 45 days.
Section 7
Data Security
- We use industry-standard security measures to protect your information, including HTTPS encryption, secure authentication tokens, and access controls.
- Payment data is never stored on our servers — it is handled exclusively by Square's PCI-compliant infrastructure.
- Despite our precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Section 8
Data Retention
- We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
- Booking and transaction records are kept for a minimum of 3 years for accounting and tax purposes.
- If you request deletion of your account, we will remove your personal information within 30 days, except where retention is legally required.
Section 9
Children's Privacy
- Our services are not directed to individuals under 18 years of age.
- We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
Section 10
Changes to This Policy
- We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.
- Continued use of our website or services after changes are posted constitutes acceptance of the updated Policy.
- For significant changes, we will notify you by email or a prominent notice on our website.
Section 11
Contact Us
Privacy questions or data requests?
- Email: bookings@diamondtouchdetails.com
- Phone / Text: (951) 345-3195
- Address: Diamond Touch Detailing · Murrieta, CA 92562